Nexus Issues

Incident Report for Imprivata

Postmortem

The Nexus server experienced a memory-related issue that caused the service to become unavailable. Restarting the SecureLink Nexus service resolved the issue, and all connections were successfully restored.

At this time, the service is operating normally. We will continue to monitor the environment and investigate the underlying cause to help prevent a recurrence.

Posted Jun 29, 2026 - 11:18 EDT

Resolved

The issue has been resolved.
Posted Jun 27, 2026 - 13:12 EDT

Monitoring

Services have been restarted. We are actively monitoring for any further issues.
Posted Jun 27, 2026 - 12:46 EDT

Identified

The cause of failed connections has been identified and steps are being taken to restore services.
Posted Jun 27, 2026 - 12:31 EDT

Investigating

The Nexus for Privileged Access is currently experiencing issues. Our team is actively investigating the situation.
Posted Jun 27, 2026 - 11:55 EDT
This incident affected: Privileged Access Security (Nexus).