Imprivata Status
All Systems Operational
Imprivata OneSign Operational
Web SSO SAML Identity Provider - User Authentication ? Operational
Web SSO SAML Identity Provider - Administrative Services ? Operational
Informational Notices ? Operational
Imprivata Confirm ID Operational
Remote Access – Legacy ? Operational
Remote Access – Cloud-Based Authentication ? Operational
EPCS Transactions ? Operational
EPCS – Imprivata services for Individual Identity Proofing ? Operational
EPCS - Digicert individual Identity Proofing services ? Operational
Mobile EPCS ? Operational
EPCS - Facial biometrics ? Operational
Clinical Workflows – Imprivata ID ? Operational
Third Party SMS ? Operational
Imprivata ID – Push verification ? Operational
Imprivata ID – Manual OTP verification ? Operational
Informational Notices ? Operational
Imprivata Cortext Operational
Admin Center ? Operational
APIs ? Operational
Messaging ? Operational
Informational Notices ? Operational
Third Party SMS ? Operational
Imprivata Cortext Reporting Operational
Cortext Reporting Portal ? Operational
Cortext Reporting E-Mails ? Operational
GroundControl US Operational
GroundControl Cloud Services Operational
User Acceptance Cloud Operational
Imprivata FairWarning Operational
US Hosted Services ? Operational
Non-US Hosted Services ? Operational
API ? Operational
AI Framework ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Postmortem - Read details
Jun 29, 11:44 EDT
Resolved - Our systems checks are complete and our cloud platform monitoring shows that this issue has been resolved.
Should you continue to experience issues with WebSSO or ConfirmID please contact Imprivata Customer Support for further assistance.

Jun 23, 09:40 EDT
Update - - Platform fixes now show service levels returning to normal.
- Our DevOps & QA teams continue to test and monitor platform performance.
- We expect all customer services should now be functioning normally again.

Jun 23, 09:25 EDT
Monitoring - - Platform fixes are now being implemented and we are monitoring the results.
- Our DevOps and QA teams are running further tests to confirm service levels.

Jun 23, 09:20 EDT
Identified - - Our DevOps team are now preparing platform fixes for the affected components, which we expect to be implemented by 0945EDT.
- Imprivata recognises the significant impact of this outage and are working as swiftly as possible to restore service.
- Manual OTP Verification is a potential workaround where Imprivata ID push notifications are not being received.

Jun 23, 08:50 EDT
Investigating - Our DevOps teams are engaged and investigating the cause of this issue.
Jun 23, 08:36 EDT
Completed - The scheduled maintenance has been completed.
Jun 23, 08:30 EDT
Update - We are continuing to see performance issues following the deployment of the patch.
We are continuing to investigate.

Jun 23, 08:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:31 EDT
Scheduled - We are deploying a patch release to our cloud platform to address a performance issue detected by our monitoring.

We do not expect any customer impact from this deployment.

Jun 23, 07:22 EDT
Jun 22, 2022

No incidents reported.

Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 EDT
Scheduled - We are scheduling maintenance on the GroundControl server on Tuesday, June 21, between 3am and 4am EDT.

These updates will allow us to stay current with our database and caching system security updates. Because they affect the central systems, we do expect downtime.

At the end of the process, your Launchpads should reconnect automatically.

Jun 3, 18:02 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.