All Systems Operational

Enterprise Access Management Operational
Web SSO SAML Identity Provider - User Authentication Operational
Web SSO SAML Identity Provider - Administrative Services Operational
Web SSO OIDC - User Authentication Operational
Remote Access – RADIUS and Legacy Operational
Remote Access – Cloud-Based Operational
EPCS – Authentication with Imprivata ID Operational
EPCS – DigiCert Individual Identity Proofing Operational
Mobile EPCS – Authentication Operational
Legacy Face Authentication Operational
Clinical Workflows – Authentication with Imprivata ID Operational
Third Party SMS Operational
Imprivata ID token Operational
Mobile Access Management Operational
US Cloud Services Operational
UAT Cloud Services Operational
UK Cloud Services Operational
Access Intelligence Operational
US Hosted Services Operational
Non-US Hosted Services Operational
API Operational
AI Framework Operational
Patient Access Operational
Cloud Services Operational
Privileged Access Security Operational
Nexus Operational
Cloud Services Operational
System Orchestration Service Operational
Enterprise Access Management Cloud - Small Business Edition Operational
SSO / Tap Access Operational
Admin Console Operational
EPCS – Authentication with Imprivata ID Operational
Shared Cloud Services Operational
Access Management Portal Operational
Biometric Consent Operational
Face Authentication Operational
Identity Verification Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 10, 2026

Mobile Access Management (GroundControl) - Maintenance Event
Completed - The scheduled maintenance has been completed.
Sep 10, 03:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 EDT
Scheduled - We will be performing important maintenance updates during our nightly maintenance window on September 10, from 1:00–6:00 a.m. ET. No action is required, and service is expected to continue normally.
Sep 9, 18:21 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Mobile Access Management
Postmortem - Read details
Sep 9, 10:47 EDT
Resolved - Restoration of normal MAM functionality has been confirmed at 0500EDT. Imprivata will deliver a root cause analysis here in due course.
Sep 8, 05:46 EDT
Monitoring - Full functionality has been restored in MAM and Imprivata continues to closely monitor systems to assure stability. If customers still encounter errors with Check In and Check Out please retry. If that fails please contact Customer Support.
Sep 8, 05:24 EDT
Investigating - Imprivata is aware of an issue with Mobile Access Management (MAM) following the earlier maintenance. This is affecting the US Shared Cluster (C1), and may be seen as an error on Launchpads not able to acknowledge a deployment request. We are urgently investigating this and a further update will follow.
Sep 8, 04:17 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Mobile Access Management (GroundControl) - Scheduled Maintenance Event
Completed - The scheduled maintenance has been completed.
Sep 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 01:00 EDT
Scheduled - Scheduled maintenance will take place on Tuesday, September 1, from 1:00–2:00 a.m. ET.
During this time, customers may briefly experience MAM Launchpad disconnections followed by automatic reconnection, or some workflow errors.
No action is required, and service is expected to continue normally.
Sep 1, 01:00 EDT

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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