Resolved -
The earlier performance degradation affecting Enroll, Identify, and Verify workflows has been fully resolved.
All Imprivata Patient Access cloud services are now operating normally.
We will continue to monitor to ensure continued stability.
Oct 20, 19:01 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 60 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 18:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 60 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 17:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 60 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 16:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 16:00 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 15:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 15:00 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 14:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 14:00 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 13:30 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Please retry if any Enroll, Identify, or Verify workflows are unsuccessful.
Oct 20, 13:00 EDT
Update -
We are currently monitoring this issue for any change in performance.
Details will be shared as they become available, or a monitoring update will be posted in 30 minutes.
Oct 20, 12:30 EDT
Monitoring -
We are monitoring for improvement
Oct 20, 11:55 EDT
Investigating -
Patient Access services are in a degraded state due to an issue with a third-party cloud vendor impacted by ongoing AWS issues.
Enroll, Identify, and Verify workflows are all impacted, please retry if unsuccessful.
We are monitoring the situation, and will make continued updates.
Oct 20, 11:54 EDT